Return policy
Cancellation
We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.
Returns (if applicable)
You may request a return within 30 days of receiving your order.
Opened and tried products are eligible for return within this 30-day period. Please return the item in its original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address.
Notes
Custom-order or personalised items are excluded from this 30-day return policy.
For returns due to personal reasons, customers are responsible for return shipping costs, including international shipping costs when choosing a warehouse in another country. The exact cost depends on the carrier you choose.
No restocking fee to be charged to the consumers for the return of a product.
Refunds (if applicable)
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If your refund is approved, we will initiate the refund to your original payment method within 3 business days after receiving and inspecting your return. Your bank or payment provider may require additional time to post the refund to your account.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at info@delmicure.com.
Return warehouse options
You may choose the most convenient return warehouse from the addresses below. Before sending your return, contact info@delmicure.com with your order number and preferred warehouse to receive return instructions. Include the recipient and FX65982 reference exactly as shown.
You can also send returns from other European countries to our warehouse in Germany.
If none of these warehouses is suitable, please contact us for an alternative return address. Alternative return arrangements may require shipping to China.
United States
Recipient: FX65982
13459 Brooks Dr. Suite A FX65982
Baldwin Park, CA 91706
United States
Phone: 8089903918
Canada
Recipient: dyb logistics ltd FX65982
340-3771 jacombs RD FX65982
Richmond, BC V6V 2L9
Canada
Phone: 778-989-3208
Australia
Recipient: FX65982
16-20 Third Ave FX65982
Sunshine, VIC 3020
Australia
Phone: 0468750811
Japan
Recipient: （株）AXIS ONE （ODS- FX65982）
大阪府大東市新田北町3番51号 FX65982
Daito, Osaka 574-0052
Japan
Phone: 080-3399-4520
Germany
Recipient: Silver Rock Euro GmbH FX65982
Katzheide 8 (Halle 6)
48231 Warendorf, Nordrhein-Westfalen
Germany
Phone: 01631628992
Warehouse email: info@sreu.eu
United Kingdom
Recipient: SKX FX65982
Access Self Storage, Access Business Centre FX65982
Willoughby Road
Bracknell, RG12 8FB
United Kingdom
Phone: 07912868172