VHP-1303 Setup & Support

Your guide to choosing, setting up and caring for the Delmicure VHP-1303. For model specifications and package contents, check the product page for your selected color and package.

Choose your package · First-time setup · Modes and volume · Troubleshooting · Charging and care · Get support

Choose your color and package

Single (1 Hearing Aid) contains one hearing aid. Pair (2 Hearing Aids) contains two hearing aids, each with its own controls. Blue, Beige and Gold share the same VHP-1303 features; the differences are color and the number of hearing aids supplied.

Compare all six VHP-1303 options, or read our Single or Pair buying guide.

First-time setup

  1. Read the instruction manual supplied with your hearing aid before use.
  2. Charge using the supplied USB cable and follow the charging instructions in the manual.
  3. With the hearing aid switched off, select an ear dome that sits securely and comfortably.
  4. Put the hearing aid on while it is still switched off.
  5. Set the volume low, switch on the hearing aid, then increase the volume gradually to a comfortable level.
  6. If you hear whistling, switch off and recheck the dome fit before trying again at a lower volume.

Understand the modes and volume

The VHP-1303 has two listening modes and eight volume levels, adjusted directly on the hearing aid.

  • Mode 1: emphasizes lower frequencies.
  • Mode 2: emphasizes higher frequencies.
  • After restarting: the hearing aid starts in Mode 1. Select Mode 2 again if that is your preference.

For a fuller explanation, read VHP-1303 Controls and Care.

Troubleshooting common questions

I hear whistling

Switch the hearing aid off, check that the ear dome sits securely and comfortably, and try again at a lower volume. A gap around the dome can contribute to feedback. If the problem continues, contact us for help.

The sound is too loud or uncomfortable

Reduce the volume and review the listening mode. Stop using the hearing aid if it causes discomfort, and contact us before continuing.

I cannot hear sound

Check that the hearing aid has been charged and switched on, then review the volume setting. Follow the manual's cleaning instructions and contact us if sound does not return.

My preferred mode changes after switching off

The VHP-1303 returns to Mode 1 after restarting. This is its normal startup behavior. Use the mode button to select Mode 2 again.

Charging and everyday care

Use the supplied USB charging cable and follow the included manual for charging indicators and instructions. Keep the hearing aid dry. Use the supplied cleaning brush as directed and store the device safely when not in use.